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Training


 

 

we provide our customers all machines and equipment which necessary to reach the best quality of providing service and products also we make schedule for full training to know how to usage with technical manuals.

 
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How Many Times Can A Cartridge Be Refilled?

 

 

This all depends on the type of cartridge and how well you take care of your cartridges. We test your cartridges after they have been refilled/re-manufactured, hence our 100% satisfactions guarantee. Inkjet cartridges can be refilled up to 4 or 5 times and laser cartridges many more, depending on the original condition. Your Spear ink specialist will be able to tell you.


How Much Time Does It Take To Refill My Cartridge?

 

 

In many cases you won’t have to wait at all! Our stores carry an assortment of the more common cartridges already refilled or remanufactured, ready-to-go. Just trade in your empty and you’re on your way! No empty, no problem you can still purchase refilled & remanufactured cartridges from us.


Will Using Refilled Cartridges Void The Printer Manufacturer's Warranty?

 

 

No. The Magnuson-Moss Warranty Act prohibits the manufacturer of the printer you are using from voiding the warranty because you use a refilled or remanufactured cartridge. Printer manufacturers will almost always advise you against refilling. The simple reason for this is that manufacturers would like you to buy their expensive replacement cartridges and accessories. Even with the protection of this law, you should also feel confident that cartridges sold, refilled or remanufactured by Spear ink will meet or exceed your expectations. Our own warranty also extends to your printer on any valid claim!


How Much Money Will I Save By Refilling?

 

 

Your savings may vary depending on your printer. As a rule of thumb, you can expect to save substantially on refills at Spear ink over the cost of a brand new cartridge. Many businesses are savings hundreds if not thousands of dollars every year by switching to Spear ink. Consumers like the fact that they are saving money and the environment. Over the life of a printer most people can expect to save hundreds if not thousands of dollars.


Is There A Risk To Using A Refilled Cartridge?

 

 

Not at all! There should be no difference in the print quality after the cartridge is refilled. Our 100% money back satisfaction guarantee is a sign of our confidence and removes any risk from you trying our services.


 
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The printout does not match with the image shown on the computer

Cause:

  • Angle of the printer head has not been properly adjusted
  • Paper or cartridge does not meet the printing requirement
  • Wrong printing media chosen
  • Printing media may be humid
  • Resolution of the image
  • Breakdown of the printer
  • Deviation of print out printed from different computers

Solution:

  • Please read the solution of “Blank line on the printout”
  • Align the print head according to the specialized software
  • Use qualified paper and cartridge
  • Make sure you use clean and dry paper. If the paper is damp, the printing quality will not be good
  • Use Inkjet paper for Word Document and Inkjet Photos paper for Images/Photos
  • Replace the damp paper by dry paper and print again

 
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The noise from cartridge carriage is abnormally loud

Cause:

  • Little lubrication oil
  • Low temperature in work circumstances
  • External force stops the cartridge

Solution:

  • Add lubrication oil after cleaning the shaft and the cartridge carriage
  • Regulate the temperature
  • Remove the foreign body

 
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After changing the new cartridge, there is still out of ink signal

Reason:

  • The printer power is off when installing a new compatible inkjet cartridge, so the printer keeps the status of the previous cartridge

Solution:

  • Turn the printer off and on again, signal will be gone until compatible inkjet cartridge is depleted

 
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After installing the new cartridge, the computer shows a warning message that cartridge is not original

   

Reason:

 

  • A warning message preset by the printer manufacturer to remind the user that the cartridge is not original

Solution:

 

  • Click "yes" when the warning message asks you to click “yes” or “no”, and follow the instructions. This will not affect the printing quality
 
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The printer cannot recognize the newly installed cartridges

Reason:

  • The cartridge has not been installed correctly
  • The chip has got dirt or dust
  • The spring touching needle in the print head is out of order or damaged
  • The spring tablet in the printer cannot be used without the chip

Solution:

  • Follow the right procedure and reinstall the cartridge in. (Please read the printer user manual or “Tips for compatible cartridge”)
  • Use dry cloth to clean the chip and reinstall the cartridge
  • Check the spring touching needle
  • It cannot be fixed and would need to be replaced

 
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After installing the new cartridge, the printer cannot print anything out

Cause:

  • Air bubble inside the cartridge
  • The printer is aged or damaged or blocked
  • The yellow label on the cartridge has not been removed on the cartridge

Solution:

  • Clean the print head 2-3 times by pressing the “Clean Print Head” button. (Please read the printer user manual for details)
  • Shake the cartridge well before installing
  • Remove the yellow label to let the air enter into the cartridge
  • Remove the seal film at the bottom of the cartridge, resulting in the ink will leak out and it causes blank lines or shadows when printing

 
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There is blank line or shadow on printout

Cause:

  • Air bubble inside the cartridge
  • The print head may be clogged with dried ink
  • Poor condition or aging of print head
  • Incorrect cartridge installation
  • Running out of ink for certain color
  • Wrong print settings

Solution:

  • Clean the print head 2-3 times by pressing the “Clean Print Head” button to remove the air-bubble and clean the print head (Please read the printer user manual for detail)
  • The installation method is not correct, reinstall the cartridge and clean the print head 1-2 times
  • Replace old cartridge
  • Remove the seal film at the bottom of the cartridge, resulting in the ink will leak out and it causes blank lines or shadows when printing
  • Check the “Print Quality” setting on your printer; you may mistakenly have chosen “Draft” or “ Economic”
  • Replace the old print head

 


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