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Home Trouble Shooting The printer cannot recognize the newly installed cartridges
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The printer cannot recognize the newly installed cartridges

Reason:

  • The cartridge has not been installed correctly
  • The chip has got dirt or dust
  • The spring touching needle in the print head is out of order or damaged
  • The spring tablet in the printer cannot be used without the chip

Solution:

  • Follow the right procedure and reinstall the cartridge in. (Please read the printer user manual or “Tips for compatible cartridge”)
  • Use dry cloth to clean the chip and reinstall the cartridge
  • Check the spring touching needle
  • It cannot be fixed and would need to be replaced

 

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